policies and engagement Terms
When you book your first paid call you accept the policies and terms of engagment.
If you have any questions regarding these please send me a message.
Payment policies
Payment Terms and Conditions
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Unless otherwise agreed, payment is due at the time of your appointment. Late Payments over 7 days will be subject to a $5 administration fee. If overdue payments exceed over 14 days services will be put on hold until rectified.
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- Direct bank deposit is the preferred payment option in 4 week or 3 month sums unless otherwise agreed upon. You will be provided with these details at the end of your first appointment.
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- We do accept debit and credit card payment methods through a weekly subscription or a 3 month upfront payment, these payments incur a 3% transaction fee from our payment processor (Stripe).
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-When paying in advance there are no refunds.
You are able to put your membership on pause for a later date. (not exceeding 6 months)
Service policies
Video Calls and Online Check-Ins:
A video call will be held every fortnight, unless otherwise specified. On the opposite weeks, an online check-in will be conducted via email, unless otherwise specified.
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The Client is responsible for scheduling and booking the video calls.
In the event of a missed session, no refunds or extensions of service time will be provided, unless mutually agreed upon 48 hours prior to the scheduled session.
Communication Response Time:
I will aim to respond to Client inquiries or messages within 24 hours. If I have not responded within 48 hours, it is encouraged to resend the message or email, as it may have been inadvertently missed.
Termination and cancellation
Cancellation Terms
-Cancellation 48hr+ prior to your scheduled call you are able to re book at the next available time.
-Cancellation between 2-45hr prior to your scheduled appointment you are able to book for the following week unless otherwise discussed.
-Cancellation within 2hr of your scheduled appointment is now seen as a no show and you are unable to reschedule. We will continue at your next fortnightly appointment (no extension of time will be granted and no refunds available.)
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Termination Policies
We recommend providing a 30-day cancellation notice to allow for proper preparation for graduation.
For cancellations within 3 months of starting we kindly request a written 7-day cancellation notice.
If you have prepaid for services, please be aware that when terminating you forfeit the remaining portion of the services (no refunds)
If you have pre-paid, you can pause your membership and continue at a later date (not exceeding 6 months.)
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Furthermore, it is acknowledged that I retain the right to terminate services at any point due to specified conditions, exercising a 7-day notice period, as outlined in Section 9.d of the engagement terms. (no refund applicable)
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Refund Policies
Refunds will only be considered under the following circumstances:
-Inability to engage in services for a duration exceeding 3 months due to medical reasons.
-Relocation overseas.
Refunds will only be granted if these situations are discussed and documented.